Refund policy
30-Day Satisfaction Guarantee
We want you to love your Coastal Range stove. If you're not completely satisfied with your purchase, we're here to help.
You may request a return within 30 days of receiving your order.
Eligibility
To be eligible for a return, your item must:
- Products may be gently used for evaluation but must be returned complete, clean, and with all included components. We reserve the right to deny returns for damaged, abused, or incomplete products.
- Include all original packaging and accessories
- Be accompanied by your order confirmation or proof of purchase
How to Start a Return
To begin a return, email us at info@thecoastrange.com.
Approved returns should be sent to:
Coastal Range Equipment
PO Box 11276
Oakland, CA 94611
Once your return is approved, we'll provide a prepaid return shipping label along with instructions for returning your item. Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.
If you have any questions, we're always happy to help at info@thecoastrange.com.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at info@thecoastrange.com so we can make it right.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@thecoastrange.com